FREQUENTLY ASKED QUESTIONS

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HOW DOES THE OVERALL EDITING PROCESS LOOKS LIKE?

  1. Request a free quote

  2. Accept the quote by responding to our email.

  3. We edit your document(s) to the highest standards and return it within 5–6 business days.

  4. Once all your questions have been satisfactorily answered, you have 20 days to make your payment using standard bank transfer (details in your customized quote).

HOW MUCH WILL IT COST TO EDIT MY MANUSCRIPT?

All orders receive a customized quote. Get in touch with us to receive a free quote for your project.  

WHEN CAN I EXPECT TO RECEIVE MY EDITED MANUSCRIPT?

Our standard service returns manuscripts within 5–6 business days.

HOW DO I MAKE A PAYMENT?

You can make your payment via Bank Transfer directly from your bank account to our bank account in the United States. To do this, please contact us to request our account details.

WHAT IF I AM NOT SATISFIED WITH THE WORK DONE OR IF I NEED ANOTHER ROUND OF EDITING?

Rigu Scientific gives customer satisfaction the highest priority. You can provide feedback directly, and we will look into your issue immediately.

WHAT FILE FORMATS ARE ACCEPTABLE?

You can send us the text of your document in a Microsoft Word file (.doc or .docx). Figures can be sent to us in Word, PowerPoint, or PDF formats.

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